Your Privacy, Our Priority

Privacy Policy

This page explains our policies regarding the collection, use, and disclosure of personal information when you use our SAQ automation service.

UK Data Residency

All your data remains in the UK at all times

Strict Access Control

Least privilege access on a need-to-know basis

Data Deletion

All data deleted within 30 days of cancellation

Last updated: 12 July 2025

At askDidier.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SAQ automation platform ("Service"), operated by Azola.tech Ltd ("we," "us," or "our").

Information We Collect

Personal Information

When you create an account or contact us, we collect:

  • Name and contact details (email, phone number)
  • Company information and job title
  • Account credentials and preferences
  • Billing and payment information

SAQ and Business Documents

To provide our service, we process:

  • Security Assessment Questionnaires (SAQs) you upload
  • Knowledge base documents (policies, procedures)
  • Generated responses and completed questionnaires
  • Comments, reviews, and collaboration data

Usage Information

We automatically collect:

  • Log data (IP addresses, browser type, pages visited)
  • Usage patterns and feature interactions
  • Performance and error data
  • Cookie and similar tracking technologies

How We Use Your Information

Service Delivery

  • Process SAQ documents using AI automation
  • Generate accurate, contextual responses
  • Provide collaboration and review tools
  • Maintain your knowledge base and response library

Account Management

  • Create and maintain your account
  • Process payments and billing
  • Provide customer support
  • Send service updates and notifications

Communication and Marketing

  • Send SAQ automation tips and best practices
  • Share product updates and new features
  • Provide educational content and webinars
  • Respond to inquiries and support requests

You can opt out of marketing communications at any time.

Service Improvement

  • Analyze usage patterns to improve our service
  • Develop new features and capabilities
  • Ensure security and prevent fraud
  • Monitor service performance and reliability

Data Sharing and Disclosure

We Do NOT:

  • Sell your personal data to third parties
  • Use your SAQ data for any purpose other than providing our service
  • Share your business documents with other customers
  • Use your data to train AI models for other customers

Limited Sharing

We may share information only in these specific circumstances:

  • Service Providers: Trusted vendors who help us operate our service (cloud hosting, payment processing)
  • Legal Requirements: When required by law, court order, or to protect our legal rights
  • Business Transfer: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: Any other sharing will require your explicit consent

Data Security and Location

UK Data Residency

All your data is stored and processed exclusively within the United Kingdom. Your information never leaves UK borders, ensuring compliance with UK data protection laws.

Security Measures

  • Industry-standard encryption in transit and at rest
  • Strict access controls on a least-privilege basis
  • Regular security audits and vulnerability assessments
  • Secure coding practices and penetration testing
  • Employee background checks and security training
  • 24/7 monitoring and incident response procedures

Your Rights and Choices

Under UK GDPR, you have the following rights:

Access

Request a copy of your personal data

Rectification

Correct inaccurate personal data

Erasure

Request deletion of your data

Portability

Export your data in a structured format

Restriction

Limit how we process your data

Objection

Object to certain types of processing

Marketing Opt-Out

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Retention

Active Accounts

We retain your data while your account is active and for as long as needed to provide our services.

Account Cancellation

When you cancel your subscription, all SAQ data, knowledge base documents, and generated responses will be permanently deleted within 30 days. Your contact information may be retained for legitimate business purposes (invoicing, legal compliance) but will not be used for marketing unless you've specifically opted in.

Legal Requirements

Some data may be retained longer if required by law, for legal proceedings, or to resolve disputes.

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your login and preferences
  • Analyze website usage and performance
  • Provide personalized content and features
  • Ensure security and prevent fraud

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our service.

Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email and by posting the new policy on our website. Your continued use of our service after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Data Protection Officer

[email protected]
+44 1323 335075

Company Information

Azola.tech Ltd
Hailsham, East Sussex
United Kingdom

Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately. Visit ico.org.uk for more information.