Terms of Service

2.1 Account Creation

To use our Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.2 Authorized Users

You may invite team members as "Authorized Users" within the limits of your chosen plan. You remain responsible for all actions taken by your Authorized Users and must ensure they comply with these Terms.

2.3 Acceptable Use

You agree not to use the Service to:

• Upload content that is illegal, harmful, or violates third-party rights
• Attempt to reverse engineer, hack, or compromise our systems
• Use the Service for any purpose other than legitimate business SAQ completion
• Resell or redistribute access to the Service without authorization
• Upload malware, viruses, or any harmful code

3.1 Your Data Ownership

You retain full ownership of all SAQ documents, knowledge base materials, and other content you upload to our Service ("Your Content"). We do not claim any ownership rights over Your Content.

3.2 License to Process

By uploading Your Content, you grant us a limited license to process, analyze, and generate responses based on that content solely for the purpose of providing our Service to you. This license ends when you delete your content or terminate your account.

3.3 Data Security and Location

All Your Content is stored and processed exclusively within the United Kingdom. We implement enterprise-grade security measures to protect your data and maintain strict access controls on a need-to-know basis.

3.4 AI Training

We do not use Your Content to train AI models for other customers or for general purposes. Any processing is strictly limited to providing our Service to your organization.

4.1 Subscription Plans

We offer multiple subscription plans with different features and limits. Current pricing is available on our pricing page. All prices are in British Pounds (£) and exclude VAT unless stated otherwise.

4.2 Billing Terms

• Subscriptions are billed monthly in advance
• Payment is due within 14 days of invoice date
• We may suspend access for overdue payments
• All fees are non-refundable except as stated in these Terms

4.3 Free Trial

We offer a 14-day free trial for new customers. No payment information is required during the trial period. Your trial automatically converts to a paid subscription unless cancelled before the trial expires.

4.4 Price Changes

We may adjust our pricing with 45 days' written notice. Price increases will take effect at your next billing cycle. You may cancel your subscription before the increase takes effect.

5.1 Service Availability

We strive to maintain high service availability but cannot guarantee 100% uptime. Planned maintenance will be scheduled outside normal business hours when possible, with advance notice for any scheduled downtime.

5.2 Customer Support

We provide customer support during normal business hours (9:00 AM to 5:00 PM GMT, Monday to Friday). Support includes troubleshooting, guidance on using features, and technical assistance.

5.3 Service Updates

We regularly update our Service to add features, improve performance, and fix issues. Updates are applied automatically and may occasionally require brief service interruptions.

6.1 AI-Generated Content and Limitations

Our Service uses artificial intelligence to generate suggested SAQ responses based on your knowledge base and the content of questionnaires. You acknowledge and understand that:

• AI can make errors: Artificial intelligence systems may produce inaccurate, incomplete, or misleading responses
• AI can "hallucinate": The AI may generate responses that appear plausible but contain fabricated information, false statements, or invent details that do not exist
• Responses are suggestions only: All AI-generated content constitutes suggested responses, not factual statements or professional advice
• No accuracy guarantee: We make no representations or warranties regarding the accuracy, completeness, reliability, or suitability of any AI-generated responses

You must thoroughly review, verify, and validate all AI-generated content before use or submission.

6.2 Your Sole Responsibility and Liability

By using our Service, you acknowledge and agree that:

• You are solely responsible for reviewing, approving, and submitting all SAQ responses
• You assume full responsibility and liability for the accuracy and appropriateness of any content you choose to use, whether generated by AI or not
• You must ensure all final responses accurately reflect your organization's actual security posture, policies, and practices
• You are responsible for ensuring compliance with all applicable laws, regulations, and contractual obligations
• Any decision to use, modify, or submit AI-generated content is entirely your own

6.3 No Liability for AI-Generated Content

We expressly disclaim all liability for any consequences arising from your use of AI-generated responses, including but not limited to inaccurate responses, failed audits, contract breaches, regulatory violations, or any other damages. You use AI-generated suggestions entirely at your own risk.

7.1 Termination by You

You may cancel your subscription at any time by providing 30 days' written notice. Cancellation takes effect at the end of your current billing period. You remain responsible for all charges incurred up to the termination date.

7.2 Termination by Us

We may terminate your account immediately if you:

• Materially breach these Terms and fail to remedy the breach within 30 days
• Fail to pay undisputed fees within 30 days of written notice
• Use the Service for illegal purposes or in violation of our Acceptable Use Policy
• Become insolvent or cease business operations

7.3 Data Deletion

Upon termination, we will delete all Your Content within 30 days. It is your responsibility to export any data you wish to retain before termination. This deletion is irreversible.

8.1 Service Basis

Our Service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

8.2 Liability Limits

Our total liability to you for any claim related to the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, or special damages.

8.3 Exceptions

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9.1 Our IP Rights

We own all intellectual property rights in the askDidier.ai platform, including software, algorithms, user interface, and documentation. These Terms do not grant you any ownership rights in our intellectual property.

9.2 Your IP Rights

You retain all rights to Your Content and any intellectual property you owned before using our Service. You grant us only the limited rights necessary to provide the Service as described in these Terms.

10.1 Governing Law

These Terms are governed by English law. The courts of England and Wales have exclusive jurisdiction over any disputes arising from these Terms or your use of the Service.

10.2 Changes to Terms

We may update these Terms from time to time. We will provide 30 days' notice of material changes via email or through the Service. Continued use after changes take effect constitutes acceptance of the new Terms.

10.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

10.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights to any third party, including in connection with a merger, acquisition, or sale of assets.

10.5 Force Majeure

Neither party is liable for delays or failures in performance caused by circumstances beyond their reasonable control, including natural disasters, acts of government, or network outages.